Search customer guidance across getting started, recording, local AI, evidence, storage, troubleshooting, licensing, and support. Release-specific procedures are labeled when verification is pending.
Safety first: Finish any active recording and preserve existing files. Check the Windows microphone and playback endpoints, the meeting app devices, and MazKir audio selection. Review a short test capture. If the issue continues, include…
Read answer →Bluetooth headsets can expose separate stereo and hands-free endpoints. A conferencing app and capture app may use different devices. Safety first: Change devices only after completing a recording, compare a short speaker test, and restore…
Read answer →Windows graphics drivers, multi-GPU routing, or application runtime issues can affect window rendering. Safety first: Finish recording first; do not remove .NET components or drivers as a first step. Record your Windows version, graphics hardware,…
Read answer →Safety first: Preserve the meeting directory and do not reinstall or clear temporary files before assessing recoverability. Note the error and approximate time and contact support for the verified recovery procedure.
Read answer →No automatic access should be assumed. The current support model relies on customer-initiated contact and approved diagnostic sharing. Customer authorization is required for any additional troubleshooting access.
Read answer →Downloads and subscriptions aren't open yet. Check back on launch day.
Technical resources & support