Technical resources & supportWhere can I find updated support articles?
Browse the MazKir Knowledge Base for category-specific questions and release-verified guidance. Articles will be updated as product testing and documentation mature.
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Knowledge Base & FAQs
Search customer guidance across getting started, recording, local AI, evidence, storage, troubleshooting, licensing, and support. Release-specific procedures are labeled when verification is pending.
Are diagnostic reports uploaded automatically?
Technical Support Reports are designed to be customer initiated. The exact information included in the accepted version must be verified. Review the report contents before authorizing transmission.
Read answer →What information belongs in a support request?
Include the MazKir version, Windows version, affected meeting application, relevant audio/display hardware, approximate incident time, error messages, and reproduction steps. Do not send passwords, secrets, payment-card data, or confidential recordings through ordinary email.
Read answer →How do I contact MazKir Support?
Visit the Support Center, email support@mazkirs.com, or email support@mazkirs.ai. Both support addresses currently route to a single support contact; a staffed ticket portal is not yet active.
Read answer →How will billing work?
Dodo Payments is the intended hosted checkout and subscription provider. Billing and activation instructions will appear after the approved workflow is tested. Never send payment-card information through ordinary support email.
Read answer →How many devices can I use?
The planned Personal subscription covers up to three authorized devices. Device replacement, transfer, and recovery processes are still being finalized.
Read answer →Is there a free trial?
The current commercial direction includes a 30-day introductory period with a valid payment method required and no introductory-period charge. December promotional language differs from the ongoing January offer; checkout terms govern once enabled.
Read answer →How much does MazKir cost?
The approved advertised Personal subscription price is $19.95 per month. Final billing and cancellation terms will be presented through the approved checkout flow.
Read answer →When is MazKir launching?
The target commercial launch date is December 1, 2026. Download and subscription controls remain gated until the product and commercial workflows have passed acceptance testing and an administrator explicitly enables them.
Read answer →Can support access my computer or recordings automatically?
No automatic access should be assumed. The current support model relies on customer-initiated contact and approved diagnostic sharing. Customer authorization is required for any additional troubleshooting access.
Read answer →What should I do if MazKir crashes during a recording?
Safety first: Preserve the meeting directory and do not reinstall or clear temporary files before assessing recoverability. Note the error and approximate time and contact support for the verified recovery procedure.
Read answer →Why is a window blank or not rendering?
Windows graphics drivers, multi-GPU routing, or application runtime issues can affect window rendering. Safety first: Finish recording first; do not remove .NET components or drivers as a first step. Record your Windows version, graphics hardware,…
Read answer →Why does my Bluetooth headset capture differently from speakers?
Bluetooth headsets can expose separate stereo and hands-free endpoints. A conferencing app and capture app may use different devices. Safety first: Change devices only after completing a recording, compare a short speaker test, and restore…
Read answer →MazKir is not capturing audio. What should I check?
Safety first: Finish any active recording and preserve existing files. Check the Windows microphone and playback endpoints, the meeting app devices, and MazKir audio selection. Review a short test capture. If the issue continues, include…
Read answer →Can I delete MazKir files to free disk space?
Safety first: Do not manually delete files until you know whether they are original evidence, generated artifacts, or application components. Preserve backups and contact support before removing unfamiliar meeting files.
Read answer →Does uninstalling delete my settings or recordings?
The product requirement is that uninstalling must preserve settings and customer data, but this behavior is not yet verified for the current 9.x series. Safety first: Back up evidence and configuration before uninstalling. Do not…
Read answer →Can I move meeting storage to another drive?
Configurable storage is part of the application design. Safety first: Finish active meetings, back up evidence, and verify the destination capacity and permissions before changing any path. A customer-safe migration procedure will be published after…
Read answer →Where are meeting files stored?
The documented default customer meeting folder is C:Mazkir. Your actual path may differ if you selected custom storage.
Read answer →Can an interrupted meeting be recovered?
Meeting recovery is a design goal. Specific recovery limits and steps are not yet verified for the release. Safety first: Do not delete or manually modify the affected meeting files; request support guidance.
Read answer →What does evidence sealing mean?
MazKir’s evidence design includes sealing and SHA-256 integrity records intended to help detect altered evidence files. A hash does not establish the truth of spoken claims or guarantee legal admissibility.
Read answer →Are original recordings changed when summaries are created?
MazKir is designed to preserve original meeting media separately from transcripts, summaries, and reconstructed review files. Rebuilding a playback artifact does not mean rewriting the authoritative original.
Read answer →Does Ask MazKir jump to the exact video timestamp?
Exact source-video timestamp seeking is an important MVP acceptance requirement, not yet verified as shipping. Do not assume this behavior is available until product acceptance testing passes.
Read answer →Can Ask MazKir locate earlier meetings?
Searching meeting history and opening relevant meeting context is part of the documented application workflow. The exact behavior offered in the commercial release must be verified through acceptance testing.
Read answer →What is Ask MazKir?
Ask MazKir helps users search meeting history for discussions, decisions, and commitments and identify source meetings relevant to their questions.
Read answer →Can an AI summary be wrong?
Yes. Summaries can omit context or misinterpret a statement. The authoritative original meeting evidence is the appropriate reference for verification.
Read answer →Can MazKir generate meeting summaries?
Yes, summary generation and configurable summary formats are part of the intended workflow. Summaries are AI-generated interpretations; review original evidence when exact wording or authorization matters.
Read answer →What transcription engine does MazKir use?
MazKir uses a local workflow based on Parakeet. Language coverage, performance, and accuracy limits will be specified for the accepted release.
Read answer →Does MazKir work without the internet?
Local capture and processing are designed to support offline operation. Some features, including activation, updates, network services, external AI providers, and online meetings, may require connectivity. Do not assume every workflow is fully offline.
Read answer →Are meetings sent to public AI services by default?
No for the standard local AI workflow. Optional external providers may be selected by the customer; when configured, content required for those requests can leave the device. Review provider and privacy details before enabling external…
Read answer →Does MazKir include local AI?
Yes. MazKir is designed to ship with local AI for standard supported processing, allowing meeting information to be processed on the customer computer without automatically sending it to a public AI provider.
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